Yes, I want to be heard. And so do you. And so does everyone
else.
Now this is hardly earth shaking news. Yet how often do you
feel that you are not really being heard? How often do you fail
to really hear another person?
We are all very busy. We can get so wrapped up in our own
thoughts and our own agendas that we fail to really hear the
people around us. Their words often become just another part
of the background noises that are consistently cluttering our
brains. The messages they are carrying to us do not really
impact our conscious thought.
You generally know when someone is not hearing what you are
saying. How does it make you feel? You probably feel
somewhat devalued. After all, you are essentially being
ignored. Whatever you are saying is obviously not considered
to be very important.
Depending on your style and your level of self-esteem, you
may feel hurt or angry. It will have a negative impact on your
relationship with the person to whom you are speaking. Of
course if you happen to be the one who is not really hearing
another person, your relationship-and possibly future business-
will be adversely affected.
Many have observed that truly listening to another person is
the most effective way we can show true love and respect for
that person.
Think about it. Who are the people with whom you prefer to
associate? I suspect that they are the ones who are the good
listeners; the ones who really make you feel that you have been
heard. On the other hand, you would probably be quite willing
to avoid contact with those who rarely listen to you
effectively.
Listening is an art that can be mastered. Many resources on
effective listening are available. Here are just a few tips
that can make a tremendous difference.
1. Focus your attention on the person speaking. Avoid using
that time to formulate your response. After all, how can you
respond to what is being said if you haven't heard it?
2. Ask questions to be sure that you understand what is being
said. Feed back to the person what you have heard and verify
that your understanding is correct.
3. Give verbal and nonverbal affirmations that you have heard
and understood what the person has said.
If you're not already an excellent listener, try using these
tips to improve your listening effectiveness and enhance your
relationships and, perhaps, your revenue as well.
Your goal:
To improve your listening effectiveness.
The result:
You will be a much more effective communicator and you will
strengthen your relationships in business and in your personal
life.
Your assignment:
Reflect honestly on your last few conversations and evaluate
your listening skills. Did you make the other person feel
heard? Consciously practice the three tips above in at least
one conversation per day until they have become a part of your
natural skills.
Wishing You the Very Best!
Sandy Karn
Results Specialist